Returns & Exchanges

At Sweet Lady Jane, we take pride in our handcrafted treats and want you to love your purchase. Due to the perishable nature of our bakery products, we handle returns and exchanges with care to ensure the highest quality and safety for all our customers.

Return Process

• 1.
  Contact Our Team

  If there is an issue with your order, please contact our customer service team within 24 hours of pickup or delivery with your order number and photos of the product.

• 2.
  Quality Assessment

  Our bakery specialists will review your concern and the provided documentation to determine if the product meets our strict quality and craftsmanship standards.

• 3.
  Resolution Selection

  Depending on the nature of the issue, we will offer a suitable resolution which may include a replacement product, a store credit for future use, or a partial refund.

• 4.
  Final Processing

  Once a resolution is agreed upon, please allow 3-5 business days for any credits to be processed or for a replacement pickup time to be scheduled at your local bakery.