Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How should I store my Sweet Lady Jane cake?
To maintain freshness, we recommend keeping your cake refrigerated until 30-60 minutes before serving. This allows the buttercream and sponge to reach the perfect consistency.
Do you offer nationwide shipping?
Yes, we ship select cakes and treats across the country using specialized cold-chain packaging to ensure your order arrives fresh and beautiful.
Can I place a custom order for a special event?
Absolutely. We specialize in custom designs for weddings, birthdays, and corporate events. Please contact our concierge team at least two weeks in advance for custom consultations.
Are there gluten-free or vegan options available?
We offer a selection of gluten-friendly and plant-based options. While we take precautions to avoid cross-contamination, please note that our bakery handles wheat, nuts, and dairy.
What is your return policy for perishable goods?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery for a resolution.
How far in advance should I place my local pickup order?
For standard cakes and pastries, we recommend placing your order at least 48 hours in advance through our online portal to guarantee availability.